RETURN POLICY
We are sorry that things didn’t work out well for you. Here are the essential notes to remember when returning and exchanging a product you purchased from Bambina Bambino Clothing.
- All returns and exchanges have to be made within 10 days of receiving your item.
- All items must be returned in their original condition (unworn, unwashed, and unaltered).
- The original shipping cost will not be refunded. Also, the buyer will bear the cost of shipping back the item to us
- You may return via courier service or walk to our studio to drop off the item during operation hours. You can directly exchange in-store for the same or higher-value item (top up the price difference).
- We reserve the right to only process or take actions on unreasonably overdue items (more than 10 days) with prior acknowledgment.
- SALE items or reduced-price items do not qualify for any exchange, returns, or refunds. All sales/discounts/reduced items are final.
- Return and exchange applicable to:
- Damages/Defects/Faulty
- If the item you received has a defect, kindly take a picture of the item and send it to us via WhatsApp.
- Wrong Delivery
- If the item you received is not what you ordered, kindly inform us via WhatsApp.
- Does not fit/Exchange for another color or design
- Only subject to sizes/colors/designs availability with the same price or higher with added payment. The lower price will not be refunded.
- Out of stock
- If this happens, our customer service will contact you for a refund or you may exchange it with any other same-price item on the website.
REFUND
- Once a purchase is made, any refund will be on a store credit basis with the same amount, the same way the product price was originally purchased.
- As for refunds, the process usually takes 1-3 working days. We appreciate your kind patience and understanding.