Returns

Return Form

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RETURN POLICY

Last updated March 22, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be made within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return shipping reimbursements for items that are not due to the following are to be borne by the customer:

  • Damaged items
  • Discoloured items
  • Wrongly received items
  • Size Change

Shipping address below:

RETURN PROCESS (for defects or Mistaken items)

To initiate the return process, please contact our admin staff HERE.

Here is the basic outline:

1) product received

2) identify item

3) send msg via whatsapp (for faster communication) and provide photo evidence.

4) fill up form. (The form is provided in the parcel)

5) receive return slip for drop-off from admin team.

6) Pack the form with the item to return in the box received. Place Airway bill in the pocket of flyer.*

7) Drop item off at the drop off point.

7) Item is inspected upon arrival at shop for verification.

8) Store credit will then be issued.

9) Store credit can be used to purchase items in store, it is only available for the purchasee account.

 *pockets can be bought online, or in postal offices.

Shipping Address

Bambina Bamino Clothing

Attn: Bambina
 
12A-1, Jalan Santuari 8/1B,Persiaran Eco Sanctuary, 41200 Telok Panglima Garang, Selangor
Telok Panglima Garang, Selangor 41200
Malaysia

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned or exchanged:

● Altered clothing
● Discoloration damage

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

● Sale items are FINAL SALE and cannot be returned.
● Items must be in good condition for exchanges.
● We can only exchange for products that are in stock at time of exchange request.
● Exchange is only for items of equal or lower price. The remaining balance will not be refunded.
● For refund items, any damages claimed must be given with proof that item has not been worn. labels, tags and extra buttons must also be intact.
● Refund payments will only be made once item is received at store.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
+60167048665
[email protected]